Questions about the system

My child is older will it work for me?

The system has been shown to work for newborns all the way through toddler age (although some parents even use the system themselves to help them get to sleep.) Playing the CD following the enclosed instructions when your child is ready for bed helps calm them down. As most parents have learned, being ready for bed does not mean your child wants to go to sleep and children can often be their crankiest and loudest when they are tired. Using the Songs from Mommy's Heart Baby Sleep System as part of your nightly routine will help you take a loving approach in helping your child unwind, leading  him or her gently to sleep.

My child wakes up every 20 or 30 minutes is this normal?

According to the research we've conducted, the reason newborns and toddlers get up usually has to do with the fact that like adults they fluctuate between REM(rapid eye movement or light sleep) and NREM(non rapid eye movement or deep sleep)  sleep but their cycles last less than adults (usually less than an hour after which they fall out of deep sleep.) They then become aware that they are either hungry, cold, warm or just not being rocked or alone and this is when they usually get up. I have a 16 month old that has just started doing that. Besides the Hearbeat and Cello CD, I sometimes use the white noise CD with him now, since his brother likes to play video games in the room next door. The soothing hush of the white noise effectively masks all ambient sounds allowing him to sleep uninterrupted.

 What else can I do to help?

A schedule is very important. I know how hard it is to stick to it,  but the bottom line is that babies have to have a set time to nap, to wake and to go to sleep. Even though it might be tempting to let them sleep an extra hour, this will just confuse their sleep “clock” and you might have to start all over again.

The Heartbeat and Cello CD enhances anything you are doing now, rocking in a dim room seems to work for many if their little one hates to be in the crib alone.  Some people have told me that they use the CD while laying in their bed with the baby, while this might work, make sure that you transition to the crib and not allow him or her to sleep on your bed all night. In a nutshell, stick to a schedule, feed well before going to bed, and follow a plan for putting the baby to sleep in his or her regular sleeping place. Although it might require doing this a few times in the beginning, you will notice that with repetition it will take less time for them to fall asleep.

Questions About Payment Processing

What is 'Error 3014' when trying to order through PayPal?

Your web browser must be configured to accept cookies to access most secure websites, including PayPal. Error 3014 indicates that you must enable cookies on your browser. Follow the instructions below to enable cookies. If your browser is not listed, consult your browser's Help section.

If you are using Microsoft Internet Explorer version 6.0 or higher:

 
  1. From the Tools menu, choose Internet Options
  2. Click the Privacy tab
  3. Set the slider to Medium or just below
  4. Click Edit
  5. On the line provided, type www.paypal.com/us and click Allow

If you are using a Microsoft Internet Explorer version prior to 6.0:

 

  1. From the Tools menu, choose Internet Options
  2. Click the Security tab
  3. Click the Custom Level button
  4. From the Settings list, choose Cookies
  5. Under the options 'Allow cookies that are stored on your system' and 'Allow per session cookies (not stored),' click Enable
  6. Click OK

If you are using Netscape:

 

  1. From the Edit menu, choose Preferences
  2. Select Advanced
  3. Under the Cookies heading, choose either 'Accept (Enable) all cookies' or 'Accept (Enable) cookies for the originating website'
  4. Click OK
  5. Return to the PayPal website and click your browser's Reload or Refresh button


What is 'Error 3010' when trying to order?
Because PayPal is a financial website, it must be accessed in Secure Mode. Error 3010 indicates that the URL or link you accessed is not in Secure Mode. To access PayPal in Secure Mode, follow these tips:
  1. Look at the URL in the email or in the browser window. Make sure that there is an "s" after "http" -- that is, https://www.paypal.com and not http://www.paypal.com. The "s" following "http" signifies the Secure Mode. Another indication of Secure Mode is a closed padlock symbol in the lower corner of your browser window.
  2. If you do not see an "s", type the "s" after "http" and press Enter. You will now be in Secure Mode and can access PayPal's secure pages.

What is 'Error 3016' when trying to order?

Error 3016 indicates that your account has been locked due to a forgotten password. This is a security precaution to protect your account, and it occurs after several failed attempts to log in. To unlock your account, simply answer your Security Questions.  

 
  Here's How:
  1. Go to the PayPal homepage
  2. Click on the "Forget your password?" link
  3. Enter your email address
  4. Click Submit
  5. Check your email inbox
  6. Click on the link in the PayPal email
  7. If you do not see a link, copy and paste the URL into your browser window
  8. Enter the answers to your security questions
  9. Click Submit
  10. Enter your new password
  11. Click Submit
  12. Your password has been successfully changed

What is 'Error 3019' when trying to order?

 Error 3019 indicates that the link you tried to access either is broken or has been copied incorrectly. Usually, this occurs when a link is split between two lines of text, and only the first part is appearing in the browser window. You can correct this by copying and pasting the entire link into the browser.

 
  Here's How:
  1. Copy the first portion of the link
  2. Paste it into your web browser's address bar
  3. Copy the second portion of the link
  4. Paste it into your web browser's address bar at the end of the first portion of the link
  5. Make sure that the link does not contain any spaces
  6. Click Enter or Go

What is 'Error 3027' when trying to order?

Error 3027 indicates that your account has been locked due to a forgotten password. This is a security precaution to protect the account, and it occurs after several failed attempts to log in. To unlock this log in name, please contact the account's primary user or systems administrator.
 

What if the error I'm having is not listed?

Should you be experiencing an error that is not answered or solved using any of the solutions above, please send email  to info@songsfrommommysheart.com and we will be glad to help you with the order process.

 


Close Window


Web Site Design